Privacy Policy for A1 Echos

A1 Labs, a subsidiary of JAN3 ("we," "us," or "our"), operates the A1 Echos voice transcription application ("App"). This Privacy Policy explains how we handle your information when you use our App. By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy. A1 Echos is designed to run entirely locally on your device, with no back-end servers involved. Large language models (LLMs) and automatic speech recognition (ASR) models (such as Whisper) are downloaded to your device, and all voice transcription processing occurs on-device without transmitting any data to us or to external servers.

The App requires access to your device's microphone to enable voice-based features and provide the intended functionality. Microphone access is requested only with your explicit permission and used solely for processing audio locally on your device. We do not transmit or store your voice data externally. You can grant or revoke microphone access at any time through your device settings.

Except for limited cases described below (such as when you contact support or voluntarily send a crash report), A1 Echos does not collect, store, or transmit any personal data or usage information. The App has no back-end server, and all audio and transcripts remain on your device.

If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

1. Information We Collect

We do not collect any personal information or data from your normal use of the App. There are no back-end servers, and no data is transmitted to us automatically.

The only information we may collect is:

• Customer Service Interactions: If you contact us for support, feedback, or inquiries, we may collect your name, email address, and any details you choose to share.
• Crash Reports: If you voluntarily send a crash report, we may collect diagnostic information such as device type, operating system version, App version, and error details to help improve the App.

Voice recordings, transcriptions, and other user-generated content are processed and stored solely on your device. We do not access, store, or transmit this content.

We do not collect sensitive personal information, device identifiers, usage statistics, analytics data, or any other information unless you provide it voluntarily as described above.

Note: Apple and Google may independently collect limited technical or analytics information (for example, app installation metrics or crash analytics) through their respective platforms. This data is processed under their own privacy policies and is not accessible to us.

2. How We Use Your Information

We use any information collected solely for the purposes for which it was provided:

• To respond to your customer service inquiries or feedback.
• To investigate and resolve issues reported in crash reports, such as improving App stability.

Since there are no back-end servers and no data is collected from App usage, your data is not used for training models, advertising, analytics, or any other purpose.

Legal Basis (EU/UK Users): Our legal basis for processing any personal information you provide (such as through support requests or crash reports) is our legitimate interest in responding to your inquiries and improving the App, or your consent when you voluntarily provide such data.

3. Sharing Your Information

We do not sell, rent, trade, or share any information collected from you. We may share information about you as follows or as otherwise described in this Privacy Policy:

• Service Providers: With vendors and service providers who need access to such information to carry out their functions. It is our practice to request such parties to handle the information in a manner consistent with our policies.
• Legal Requirements: In response to a request for information if we believe disclosure is in accordance with, or as otherwise required by, any applicable law, regulation, or legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: With your consent or at your direction, including if we notify you through our App that the information you provide will be shared in a particular manner and you provide such information.

No App usage data, voice recordings, or transcripts are shared, as they remain on your device and are never collected by us.

4. Data Security

We implement reasonable security measures to protect any information collected from customer service interactions or crash reports, including encryption and secure storage practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for securing your device and any data stored locally.

5. Data Retention

We retain information from customer service interactions or crash reports only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, we may retain support tickets until resolved, after which they are deleted.

No other data is retained, as none is collected.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding any personal information we hold from customer service or crash reports, including:

• Access: Request a copy of the information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your information (subject to legal obligations).
• Portability: Request transfer of your data in a structured format.

To exercise these rights, contact us at the details below. We may require verification of your identity.

7. Children's Privacy

The App is not intended for children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

8. International Transfers

If you are located outside the United States, any information from customer service or crash reports may be processed in the U.S. or other countries. We ensure appropriate safeguards for cross-border transfers, such as standard contractual clauses.

9. Third-Party Links and Services

The App may contain links to third-party websites or services, including for downloads of large language models (LLMs). These downloads occur directly from third-party websites. We are not responsible for the privacy practices of these third parties, including the publishers of the models. We cannot guarantee the privacy of the models themselves or how the publishers of those models may use any data. Review their privacy policies before interacting or downloading.

10. Changes to This Privacy Policy

From time to time, A1 Labs may revise this Privacy Policy to reflect changes in law or our data-handling practices. Changes to this Privacy Policy will be announced by posting on our platforms and/or by direct communication from us to you. You should regularly review the Privacy Policy and note any revisions. If you do not agree with the revised content, you must stop using the App. Your continued use after an update constitutes acceptance of the revised Policy.

11. Model Accuracy and Limitations

A1 Echos uses locally run automatic speech recognition (ASR) and, where applicable, large language models (LLMs) that are downloaded to your device. These models are provided "as is" and may contain inaccuracies, errors, or omissions in their output.

We make no warranties or guarantees regarding the accuracy, completeness, or reliability of any transcription or text generated by these models.

Use of the App and its AI features is entirely at your own discretion and risk. The App should not be relied upon for mission-critical, safety-critical, medical, or legal purposes.

A1 Lab and its affiliates shall not be liable for any damages, losses, or claims arising from your use of or reliance on the App's transcriptions or generated content.

Certain models may be subject to third-party license terms published by their developers (for example, on Hugging Face or GitHub). You should review those terms before using the models. Links to applicable model licenses and terms may be provided within the App or on our website.

12. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

Data Controller: A1 Labs by JAN3
Support portal: https://a1lab.zendesk.com/hc/en-us

For EU/UK users, our Data Protection Officer can be reached via the support portal above. If you have questions about this Privacy Policy or our practices, please contact us through the portal.